Way Finders – Our new service offering
Taikura Trust delivers this service in partnership with Specialist Rehab Services (SRS). Our partnership with SRS is based on our shared values and brings together two organisations with different but complementary areas of skills and expertise.
Since Way Finders was launched in early September, more than 400 ACC clients have accessed the service. For now, most people find out about Way Finders when they receive their ‘decision letter’ from ACC, which encourages them to contact a Navigation Service if they need support.
The queries received by the Way Finders Navigators have been complex and unique to each individual. Often callers are distressed, and it can take a long time to work through the situation. Our growing team of Navigators are skilled communicators who effectively build rapport and trust with a caller then gradually unpack the issues. Among ACC claimants are people with disabilities and families and others caring for people with disabilities.
Way Finders is an exciting and important development in our plans for growth, as we explore more ways to serve our communities and particularly people with disability.