Taikura Trust updates

We continue to support you during these exceptional times

What does Alert Level 2 look like for us? (14 May 2020)

At Level 2, we will continue to offer assessments and meetings by phone, email or video call where possible. But we are also working on guidelines to determine how we can have face-to-face meetings, and when we can open our office, to the people we support and work with while following level 2 safety rules. We’ll be able to give more information on how we can do this in the coming days. 

In the meantime, if you have any concerns about the disability supports you are currently receiving, please contact us:

  • on 0800 824 5872– our call centre is available 24/7
  • at info@taikura.org.nz
  • or request for a video conference if this option is available for you.

What does level 3 look like for us? (27 March 2020)

At Level 3, we will to do our part to keep you, our people and communities safe from COVID-19. This means we will still be contacting people by phone, video call or email. We are not yet offering assessments and meetings in person. Our employees will continue to work remotely and our offices have not yet reopened.

However, we are still here and ready to support you. If you have any concerns about the disability supports you are currently receiving, please contact us:

  • on 0800 824 5872– our call centre is available 24/7
  • at info@taikura.org.nz
  • or request for a video conference if this option is available for you.

Connecting in person is important to how we create and maintain relationships. This will always be important to us, and we’re really looking forward to being able to do this again when the COVID-19 situation settles. In the meantime we’re doing everything we can to reach out, and to be here, when you need us. 

For more information about health and disability services at Level 3, please visit the Ministry of Health website.

Here’s more information about the services we will continue to provide at Level 3:

Referrals 

If you or someone you know needs support because of a disability, please send us a referral.

Assessments 

we’ll talk about the things you do and would like to do; what’s important to you and the people in your life. 

Service coordination  

We’ll tailor a support plan that meets your unique disability needs. This could be a mix of supports offered by the Ministry of Health and other services in the community. 

Work hours 

Our work hours will remain the same, from 8.30am to 5pm, Monday to Friday. But our call centre is available 24/7 and you can leave a message with them anytime—we’ll do our best to get back to you as soon as possible.

Office access  

Our Mt Wellington office will be closed to the public until further notice.  

We appreciate all the good work our communities have done to stop COVID-19. In the meantime, please stay safe.

Responding to COVID-19 (25 March 2020)

The Government has identified us as an essential service provider and we’re committed to continue our services to meet your disability needs during this exceptional time. 

Here's how our work will be impacted starting Thursday 26 March 2020, while we’re on alert level status 4: 

Your disability supports and services  

To give you some certainty during this exceptional time for our country, if your support plan is due between now and 30 June 2020, you don’t need to do anything—we have renewed your current support plan for a further 12 months from the end date. You’ll get an email or letter from us confirming your disability supports and services.  

 We're working with service providers so we can respond to any changes to your circumstances due to the impact of Covid-19.     

If you have any concerns about your supports and how you can use them, particularly in the next four weeks, please call 09 278 6314 or 0800 824 5872. Ask to speak with one of our Duty NASC team. 

Referrals  

We will continue to process referrals. It will greatly help if you can provide as many details as possible on your referral so we can process your application as soon as possible. We recommend that you use the referral form on our website to help us decide on your eligibility to receive disability support 

Assessment 

As a precautionary health measure, we’re moving our assessments to phone calls. We’ve been offering this option since last week and this has been well-received by our clients. We can also offer video assessments via Skype or Zoom or another VOIP app of your choice, if this is preferred.  

We’re also going to have an ongoing relationship with you, so when we get back to our regular work routine, when it’s safe for us all, we’ll certainly be able to meet you and your family in person. 

Service coordination  

We will continue to confirm your Ministry of Health disability support package either through email, or post.  

Changes to your disability needs   

As per usual, if there are any changes to your disability needs, please contact us anytime and we’ll work on it together.  

Work hours 

Our work hours will remain the same, from 8.30am to 5pm, Monday to Friday.  

Response times  

Due to the nationwide lockdown, there will be an increased reliance on email and phone communications between us and the people we support, our employees and our communities. We are committed to respond to urgent requests as soon as possible. For non-urgent requests, it may sometimes take longer than usual to connect and we appreciate your patience throughout this exceptional time.  

Call centre 

Our call centre will remain open 24/7.  

Office access  

Our Mt Wellington office will be closed to the public until further notice.  

We will provide you with more updates in the coming days, so watch this space. 

In the meantime, please stay safe. 

 

Responding to COVID-19 (21 March 2020)

Our priority is to keep you safe, and this means ensuring our employees are well and can work safely. We’re also making sure we can continue working so we’re here to help if supports are disrupted in any way. 

We are complying with Ministry of Health advice on slowing the spread of the virus. This means being able to adapt how we work with you so we can still respond to you, and also play our part to keep our community safe.

We’re working with the Ministry of Health about what options we can offer you when your supports are affected in any way.

We’re working with service providers about how they can continue to provide support and respond if your circumstances have changed.  We want you to know that you can call us or your provider anytime you have questions about your services. 

In the meantime, please stay informed. The Ministry of Health has released some information for people with disabilities who need support for daily life and their family/whanau and for residential care providers. The website also has some general cleaning information. The Ministry also released a new website completely dedicated to COVID-19 and we encourage you to take time to look at it and share it with others.

Finally, we want you to know that we’re here for you, our lines our open, and we’re in this together.  Email us on info@taikura.org.nz or call us on 0800 824 5872 if you have any questions, concerns, or any changes to your circumstances.