Our Christmas schedule and managing your supports during the holidays


Published 17 Nov 2023


Meri Kirihimete me ngā mihi mō te tau hou. Merry Christmas and Season’s Greetings for the New Year.

The holidays are fast approaching! Here are some key dates and reminders about our Christmas schedule:

Friday 8 December  Last day of processing referrals
Friday 22 December  We will be closed for the holidays from 5pm.
Wednesday 3 January 2024  Normal operations will resume at 8.30am.

If your needs change while we're away, you can contact your service provider for assistance. 


Frequently asked questions: how to manage your supports during the holiday season 

What will happen to the supports during the holidays?
The supports you have in place will continue but if there are any issues, please talk to your provider. If you have any concerns please give us a call before our close down period on Friday 22 December 2023.


My supports are due for renewal during your close down period. Am I going to be without support?
If your supports are due for review during the close down period, your provider will continue to support you. Rest assured that the elves at Taikura Trust are working hard so that your supports are renewed on time.


What if my provider doesn’t have support workers to cover the holiday period?
Please have early conversations with your provider so you are aware of any possible service gaps. If you organise your own supports, please talk to your support workers and find out their holiday plans, then look at ways you can fill the gaps. If you get in early enough you should be able to find ways of covering any gaps. However, you can always call your provider for further information.


What if you are already closed and my support worker or carer can’t do a shift?
Please plan early with your provider so you can both work out possible back-up options to cover a shift.


What will happen to referrals sent during Taikura's close down dates?

Referrals will be processed until Friday, 8 December. Any referrals received after this date will be reviewewd starting Wednesday, 3 January 2024. This includes self-assessments for new clients.


Where can I get Carer Support forms?
You can ring Whaikaha - Ministry of Disabled People on 0800 566 601 or go their website at www.whaikaha.govt.nz.


I need non-disability supports and information, like what to do during school term break, where to access food parcels and others. 
Please check out our Info Hub page for more information about other supports that may be available for you.