Information for our key partners

Ordering PPE: Community Providers Northern Region

Last updated 24 March 2022

Providers need to order PPE from the HCL portal. If you have concerns about a delivery please contact with your Account number and the Order number of anything outstanding. Likely to delays at times from the date or ordering to the date of delivery. 

For more information about PPE supply, visit the MOH website. 




Funding assistance for social service providers to purchase Personal Protective Equipment (PPE)

Last updated 15 February 2022

Social service providers are also able to order supplies direct from suppliers. Providers who need assistance with funding to purchase PPE supplies, or assistance identifying a supplier, should contact with PPE in the subject line.



Mask and hand sanitiser

Workforce guidance for Omicron

Last updated 9 February 2022

This Ministry of Health guidance can be used where service provision is at risk of substantial compromise due to staff absence related to infection or exposure, once there is evidence of community spread of a highly transmissible SARS-CoV-2 variant (e.g. Omicron).

This guidance applies to HCWs and services across the sector; specifically it applies to aged residential care, primary and community services, home support services provided for a variety of clients including mental health and disability support services, and is appropriate for use by NGO and private providers.




Vaccinations mandatory for large parts of our health workforces

Last updated 4 December 2021

Certain roles in health and disability must be fully vaccinated against COVID-19. This includes GPs, pharmacists, community health nurses, midwives, paramedics, and all healthcare workers in sites where vulnerable patients are treated, including intensive care units.

All high-risk workers will need to be fully vaccinated by 1st of December and will need to have received their first dose by the 31st of October. This includes GPs, pharmacists, community health nurses, midwives, paramedics, and all healthcare workers in sites where vulnerable patients are treated, including intensive care units.

This move will help provide protection for our most vulnerable, especially for those who cannot protect themselves including tamariki who aren’t yet eligible for vaccination, and immuno-compromised whānau members.

For more information, visit the Ministry of Health website. 



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Fully vaccinator-trained people can apply as provisional vaccinators

Last updated 15 September 2021

To support the rollout of the COVID-19 vaccination programme, the Ministry of Health is now allowing health care professionals who have completed IMAC’s vaccinator foundation course to apply to become a provisional vaccinator as an alternative option. For more information, visit the MOH website

Provisional vaccinators can only administer MMR and influenza vaccines, plus the COVID-19 vaccine if they provide their IMAC COVID-19 vaccine education course certificate.  



Teenager getting vaccinated

Where to get tested for COVID-19

Last updated 24 March 2022

Here's the most up to date list of where you can get tested for COVID-19 in Auckland. 

Remember, if you have cold, flu or COVID-19 symptoms, call:

  • Healthline for free on 0800 358 5453
  • your doctor or Nurse Practitioner, or
  • your iwi health provider.

A health professional will let you know the next steps and if you should get a test.



A Covid-19 mobile testing unit

Guidance for workplaces that have a case of COVID-19

Last updated 24 March 2022

If an employee, customer or visitor becomes a confirmed or probable COVID-19 case, and has been at your workplace while potentially infectious, there are standard processes that will be followed.  





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Funded temporary accommodation for front-line workers

Last updated 6 September 2021

Health workers in roles where they may have close contact with patients can qualify for funded temporary accommodation if they’ve been asked to relocate to a different part of the country as part of the COVID-19 response, or they live with a vulnerable person who is at higher risk of severe illness should they contract COVID-19.

More information about the eligibility criteria and application process is available at the Ministry of Health website.





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ARPHS website: the latest COVID-19 info in our region

Last updated 6 September 2021

The Auckland Regional Public Health Service (ARPHS) website has a great collection of COVID information and updates specifically for the Auckland region. 

As usual, we also recommend that you check and for official COVID information. 




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Āwhina app: Tailored COVID-19 information in the hands of health workers

Last updated 2 June 2020

Use Āwhina to stay up to date on the latest COVID-19 information and receive notifications when content is added or updated. 

Āwhina lets you quickly filter content so you can find what is most relevant to you. You can also save content in the app to give you quick access to it again later.

The information in Āwhina is from the Ministry of Health and other trusted sources.

The Ministry developed the app with feedback from people working in the health sector, and we’ll continue to review and improve its functionality based on feedback. 



Phone app

Preparing the people we support for vaccination

Last updated 16 July 2021 

Explore has developed a set of resources, including an elearning module, for Support Workers, whānau and vaccinators who are assisting disabled and/or autistic people.



Woman getting a plaster over her vaccine shot

Activities you can do during COVID restrictions 

Last updated 6 April 2020

Check out these ideas anyone can do – intellectually or physically disabled people, visually impaired people, young or old. There are a range of online options that don’t require much else; however, you will need to determine whether you have the resources available to do some of the activities. Check out the 

If you have other ideas or suggestions on how to keep people entertained, active or relaxed during lockdown, please email us on and we'll be happy to share it here.



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People's right to choose who supports them in their own home

Published 26 August 2021

Disabled people who receive support in their own homes are entitled to confirm and ask for evidence that a support worker has been vaccinated. If this information is refused, the person has the right to manage access to their home and refuse support from an individual who does not meet those requirements. People can get in touch with us for further information regarding the availability of alternative support.  

MBIE has updated information here: Vaccines and the workplace » Employment New Zealand  



Support worker