Information for our key partners

Do you have enough PPE in the event of an outbreak?

Published 8 September 2021

The safety and wellbeing of your staff and residents are paramount. Providers manage a very complex situation in balancing the need for residents to keep connected with others during Alert Level 4 and limiting the risk of transmission for staff and residents. 

Here's Ministry advice to consider as you work under the requirements of Alert Level 4.



Support worker

Ordering PPE: Community Providers Northern Region

The DHBs have implemented a system for community providers in the northern region to request personal protective equipment (PPE). The process for General Practice remains the same.

The following order information and link is for community providers in the Northern Region only.


Published 17 April 2020


National PPE supply chain

In response to the increase in Alert Levels, PPE orders are being processed with urgency in line with Alert Level 3 and Alert Level 2 guidance.

The Ministry of Health has made face masks available to the Ministry of Social Development for distribution to vulnerable communities in Auckland and provided additional PPE to Taranaki District Health Board in anticipation of additional demand for COVID-19 testing.

The Ministry currently holds contingency supply of PPE for Alert Level change. Aged and disability residential care, home and community support services, general practices, urgent medical care providers and pharmacies access PPE directly from the Ministry of Health at Alert Levels 2 and above, free of charge in line with the guidelines for supply as published on the Ministry website here: COVID-19: Personal protective equipment for workers | Ministry of Health NZ


Ordering PPE

Please only place orders for PPE as necessary to supplement stock that you hold in contingency. Orders will be reviewed and approved with consideration of current settings.

The contingency supply provided to you should be suitable to cover three business days. The Alert levels as suggested will be reviewed every 24 hours and further Alert Level statuses will be advised. The Ministry of Health will review orders submitted once the Prime Minister has announced Alert Levels.

Providers can order by clicking on this email link or through their existing arrangements.



Reviewed 6 September 2021

Published 16 February 2021



Mask and hand sanitiser

Personal protective equipment use in health care

Current demand for personal protective equipment (PPE) is unprecedented. The Ministry recognises this is causing concern among the increasing number of staff being brought in to help manage the COVID-19 outbreak.

See the latest information for essential workers on using personal protective equipment.


Published 28 March 2020


Updated guidelines for PPE use in client's homes, community homes and hospitals

The Ministry of Health regularly updates recommendations on PPE use for all healthcare workers who provide care and support for people in different settings, such as community homes, client homes and hospital. Please check the guidelines to help us prevent the spread of COVID-19. 


Published 17 August 2020

Mask and hand sanitiser

Cleaning guidance

The Ministry of Health and Career Force have created learning modules providing carers and providers useful advice on how to halt the spread of COVID-19, like:

  • cleaning your hands
  • helping others with their personal care needs
  • working as a caregiver in your home

Our District Health Board recommends to follow Safer Work Australia's workplace cleaning guidance to prevent the spread of COVID. 

Thank you for the amazing work you do. 

Published 1 December 2020



Mask and hand sanitiser

Fully vaccinator-trained people can apply as provisional vaccinators

Last updated 15 September 2021

To support the rollout of the COVID-19 vaccination programme, the Ministry of Health is now allowing health care professionals who have completed IMAC’s vaccinator foundation course to apply to become a provisional vaccinator as an alternative option. For more information, visit the MOH website

Provisional vaccinators can only administer MMR and influenza vaccines, plus the COVID-19 vaccine if they provide their IMAC COVID-19 vaccine education course certificate.  



Teenager getting vaccinated

Where to get tested for COVID-19

Here's the most up to date list of where you can get tested for COVID-19 in Auckland. 

Remember, if you have cold, flu or COVID-19 symptoms, call:

  • Healthline for free on 0800 358 5453
  • your doctor or Nurse Practitioner, or
  • your iwi health provider.

A health professional will let you know the next steps and if you should get a test.


Published 16 February 2021

A Covid-19 mobile testing unit

Guidance for workplaces that have a case of COVID-19

If an employee, customer or visitor becomes a confirmed or probable COVID-19 case, and has been at your workplace while potentially infectious, there are standard processes that will be followed.  


Last updated 6 September 2021



A picture of a nurse

Funded temporary accommodation for front-line workers

Health workers in roles where they may have close contact with patients can qualify for funded temporary accommodation if they’ve been asked to relocate to a different part of the country as part of the COVID-19 response, or they live with a vulnerable person who is at higher risk of severe illness should they contract COVID-19.
More information about the eligibility criteria and application process is available at the Ministry of Health website. 
Last updated 6 September 2021
A picture of a nurse

COVID-19 Border checkpoints - update for health and disability providers

Some health and disability workers living outside Auckland have been unable to get through checkpoints on Auckland City’s borders when they are travelling to and from work under the current Alert Level 3 (Auckland City) and Alert Level 2 (rest of New Zealand).

As described on the COVID-19 website, you are permitted to travel into or out of Auckland for work if you are providing health and disability services.

NZ Police, which operates the regional checkpoints, has now agreed that health and disability workers may travel across regional border checkpoints if they:  

  • can show a letter (hard copy or on your phone) from their employer confirming place of work, and dates and reason for travel
  • can show photo identification (this could be a driver’s license, passport or other document commonly used to confirm identification).

You do not need to apply for an exemption or permission if you are travelling for these reasons.

Workers may also be asked other questions to verify their reasons for travel.

If a health and disability worker’s family, whanau or âiga members are providing transport assistance to and from work, you can get a health and disability travel letter from your provider to help explain your travel.

The Ministry of Health and NZ Police are working together to ensure a consistent approach at existing and future regional border check points.

This process will be reviewed as necessary.

Published 19 August 2020

Support worker with client

ARPHS website: the latest COVID-19 info in our region

The Auckland Regional Public Health Service (ARPHS) website has a great collection of COVID information and updates specifically for the Auckland region. 

As usual, we also recommend that you check and for official COVID information. 


Last updated 6 September 2021


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Āwhina app: Tailored COVID-19 information in the hands of health workers

Use Āwhina to stay up to date on the latest COVID-19 information and receive notifications when content is added or updated. 

Āwhina lets you quickly filter content so you can find what is most relevant to you. You can also save content in the app to give you quick access to it again later.

The information in Āwhina is from the Ministry of Health and other trusted sources.

The Ministry developed the app with feedback from people working in the health sector, and we’ll continue to review and improve its functionality based on feedback. 


Published 2 June 2020

Phone app

Preparing the people we support for vaccination

Explore has developed a set of resources, including an elearning module, for Support Workers, whānau and vaccinators who are assisting disabled and/or autistic people.


Published 16 July 2021 

Woman getting a plaster over her vaccine shot

Symptoms of COVID-19 UK variant in seven languages

The Spinoff’s sister creative studio Daylight has worked with Toby Morris and Siouxsie Wiles to create and animate a new chart focused on the symptoms of the UK variant, and translate it into six languages commonly spoken in South Auckland, where the outbreak is centred.

They've released the charts, both animated and static versions, in English, Māori, Sāmoan, Mandarin, Hindi, Tongan and Punjabi, anda made them Creative Commons – free to reproduce and share across social media, print, or place in emails and on websites.

Hover on the animated image then right click to download to your own device.


Published 3 March 2021

Covid-19 symptoms illustrated translation.jpg

Activities you can do in your bubble

Check out these ideas anyone can do – intellectually or physically disabled people, visually impaired people, young or old. There are a range of online options that don’t require much else; however, you will need to determine whether you have the resources available to do some of the activities. Check out the 

If you have other ideas or suggestions on how to keep people entertained, active or relaxed during lockdown, please email us on and we'll be happy to share it here.


Published 6 April 2020

Woman playing bongo drums

People's right to choose who supports them in their own home

Published 26 August 2021

Disabled people who receive support in their own homes are entitled to confirm and ask for evidence that a support worker has been vaccinated. If this information is refused, the person has the right to manage access to their home and refuse support from an individual who does not meet those requirements. People can get in touch with us for further information regarding the availability of alternative support.  

MBIE has updated information here: Vaccines and the workplace » Employment New Zealand  



Support worker

Childcare for workers of Alert Level 4 Businesses or Services Scheme

Published 23 August 2021

If you're an essential worker and your children need access to childcare providers while you're working, here are the approved home-based education and care providers across New Zealand.

Capacity is limited so the scheme covers childcare for children aged 0-13 years in instances where there are no other adults in the household able to care for the child. Each carer is limited to supporting one household. In this situation, the carer becomes a part of the household ‘bubble’.

Find carers providing childcare under the new scheme on the Ministry of Education website.

This includes childcare for workers in social service and community-based organisations continuing to operate at Alert Level 4.

More information about social service and community-based organisations that can operate at Alert Level 4

Two young boys studying at home

Update for Disability and Aged Care Providers on Alert Level 4

Lots of things had to be change in our communities to stop the spread of COVID-19. For example, residential care was closed to visitors, people needed to self-isolate to reduce the risk of COVID-19 transmission, and we all had to make changes to our day-to-day routines. 

Read more about how our community is fighting COVID-19.


Last updated 6 September 2021

Thumbs up for staying inside your home

Alert Level 3 guidance for disability support services

Last updated 15 September 2021

Under Alert Level 3, services that can be delivered ‘safely’ can continue while safe distancing is observed and good hygiene and infection control standards are observed.

The Ministry of Health provides a detailed guideline and what services look like at Alert Level 3.

Here's a quick summary of how disability services can run at Alert Level 3:

  • Community residential services are essential services and must continue to operate.
  • You can extend your bubble to include other households if you can do so safely.
  • Controlled, safe visits are allowed under Alert Level 3 in agreement with the resident and whānau. This is an important mechanism to ensure resident and staff wellbeing and safety.
  • Facility-based respite services will be closed at Alert Level 3. People are encouraged to consider alternative ways to access respite (through virtual supports, or accessing alternative supports through flexible funding options).
  • You can use Carer Support more flexibly so that relief care can be used when you are doing your other paid work (even if you are working from home).
  • Day services will remain closed at Alert Level 3. Services should provide support in alternative ways.
  • All community services that provide essential personal care to people (e.g. help with toileting, showering etc) can continue with use of PPE.
  • During COVID-19 changes have been made so you can have more flexibility with your funding. 
  • If your funding runs out because you’ve had to pay support workers who are on special leave during COVID-19, the Ministry may be able to start your next budget earlier. Please contact your NASC if you need to do this. You will need to keep a record of the extra costs you have had to pay to be able to do this.
  • Specialist Behaviour Support is available over the phone. Whānau and support workers can call 0800 000 421 to receive wellbeing and behaviour support advice and support from Explore Behaviour Specialists. You can call from 9am – 5pm Monday to Friday. You can find out more, and access some resources here.



Family with child on a wheelchair

Alert Level 3 guidance for disability community residential care providers

This up-to-date guidance from the Ministry talks about how you as a provider can ensure safe visits to your facilities, what recreation or daily activities you can do, how far you can go, and what to do if someone needs to move residence.


Published 28 April 2020

Support worker

Alert Level 2 guidance for disability support service providers

The Ministry of Health released some guidelines about what Alert Level 2 means for disability support service providers.

There's a lot of emphasis on taking measures to keep disabled people, employees, visitors and our communities safe and to reduce the risk of new transmission. 


Published 13 May 2020

Unite against COVID-19