Information for our key partners

Proper hand washing and how to use gowns, goggles and masks

Be guided by Auckland District Health Board's instructional video on proper hand washing and how to use gowns, goggles and masks.

For the most up-to-date guidelines on PPE use in healthcare settings, visit the Ministry of Health website. 


Last reviewed 16 June 2020

Published 3 April 2020

Woman putting on surgical mask

Āwhina app: Tailored COVID-19 information in the hands of health workers

Use Āwhina to stay up to date on the latest COVID-19 information and receive notifications when content is added or updated. 

Āwhina lets you quickly filter content so you can find what is most relevant to you. You can also save content in the app to give you quick access to it again later.

The information in Āwhina is from the Ministry of Health and other trusted sources.

The Ministry developed the app with feedback from people working in the health sector, and we’ll continue to review and improve its functionality based on feedback. 


Published 2 June 2020

Phone app

Alert Level 2 guidance for disability support service providers

The Ministry of Health released some guidelines about what Alert Level 2 means for disability support service providers.

There's a lot of emphasis on taking measures to keep disabled people, employees, visitors and our communities safe and to reduce the risk of new transmission. 


Published 13 May 2020

Unite against COVID-19

Funded temporary accommodation for front-line workers

Health workers in roles where they may have close contact with patients can qualify for funded temporary accommodation if they’ve been asked to relocate to a different part of the country as part of the COVID-19 response, or they live with a vulnerable person who is at higher risk of severe illness should they contract COVID-19.
More information about the eligibility criteria and application process is available at the Ministry of Health website
Published 20 May 2020
A picture of a nurse

COVID-19 assessment centres are available for you 

Residential facilities and support workers are doing an amazing job looking after people who are at risk of getting COVID-19. Here are some reminders to help you stop the transmission of the virus within your facilities and communities. 

If someone is displaying COVID-19 symptoms or has been around someone who is COVID positive, please go to any of the available assessment centres in Auckland.

You should also report if someone is not well to their GP, so they can get the the right support. GPs are then required to report to ARPHS.

Our District Health Board recommends to follow Safer Work Australia's workplace cleaning guidance to prevent the spread of COVID. 

Thank you for the amazing work you do. 


Last reviewed 11 May 2020

Published 17 April 2020

Nurse swabbing a patient's mouth

Join TANI on Zoom for their Regional Network Meeting

The Asian Network Inc (TANI) is inviting providers to their Regional Network Zoom Meeting on Wednesday 20 May to talk about what's happening in the community. 

A range of community-based support organizations/groups and like-minded people will be invited to talk about what they have done well, what they've learned and plan to improve.

Spots are limited, so please RSVP Jian Chen as soon as you can. 


Published 6 May 2020

People chatting on video conference

Alert Level 3 guidance for disability community residential care providers

This up-to-date guidance from the Ministry talks about how you as a provider can ensure safe visits to your facilities, what recreation or daily activities you can do, how far you can go, and what to do if someone needs to move residence.


Published 28 April 2020

Support worker

Guidance for workplaces that have a case of COVID-19 

If an employee, customer or visitor becomes a confirmed or probable COVID-19 case, and has been at your workplace while potentially infectious, there are standard processes that will be followed.  


Published 27 April 2020



A picture of a nurse

Ordering PPE: Community Providers Northern Region 

The DHBs have implemented a system for community providers in the northern region to request personal protective equipment (PPE). The process for General Practice remains the same.

The following order information and link is for community providers in the Northern Region only.


Published 17 April 2020


Activities you can do in your bubble 

Check out these ideas anyone can do – intellectually or physically disabled people, visually impaired people, young or old. There are a range of online options that don’t require much else; however, you will need to determine whether you have the resources available to do some of the activities. Check out the 

If you have other ideas or suggestions on how to keep people entertained, active or relaxed during lockdown, please email us on and we'll be happy to share it here.


Published 6 April 2020

Woman playing bongo drums

Personal protective equipment use in health care

Current demand for personal protective equipment (PPE) is unprecedented. The Ministry recognises this is causing concern among the increasing number of staff being brought in to help manage the COVID-19 outbreak.

See the latest information for essential workers on using personal protective equipment.


Published 28 March 2020


Update for Disability and Aged Care Providers on Alert Level 4

Lots of things had to be change in our communities to stop the spread of COVID-19. For example, residential care was closed to visitors, people needed to self-isolate to reduce the risk of COVID-19 transmission, and we all had to make changes to our day-to-day routines. 

Read more about how our community is fighting COVID-19.


Published 27 March 2020

Thumbs up for staying inside your home