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Get your NZ COVID tracer booklet

If you can't use the tracer app, the NZ COVID tracer booklet can help you keep track of where you've been and who you’ve seen.

The NZ COVID tracer app is the fastest way of responding to the virus. But if you don’t want to use the app, it is encouraged you use another method that works for you.

If you use the booklet, you should still sign contact tracing registers when you visit places like shops.

Email the COVID-19 response team if you'd like some booklets.

Or download and print your booklets. Print whichever booklet you like most. You may need to adjust your printer settings to print as many of the blank pages as you want.


How to use the COVID tracer booklet

  • Keep your booklet with you so you can record your movements whenever you leave your house. The booklet can fit in your pocket, handbag or backpack.
  • Write in the booklet where you have been, what time you were there, how you got there and who you met there — if you met someone you know.
  • Use your booklet when you come into contact with other people, like in a shop, or when you cannot keep 2 metres away from others.


Published 4 September 2020


Unite against COVID-19

Financial support

Help is available if you're experiencing financial distress including help for businesses and foreign nationals in NZ.

Visit covid19.govt.nz to find out more.


Published 4 September 2020

Funding support.jpg

How contact tracing for COVID-19 works in New Zealand

Most cases of COVID-19 in New Zealand have come from overseas. Once a case has been identified, the Ministry of Health and district health boards track down people who may have been exposed to the virus through a process called contact tracing.

Health services use contact tracing to find people who may have been exposed to an infectious disease. There are two types of ‘contacts’ – close contacts and casual contacts. Health services give advice to both of these contact types on what they need to do. Find out more.


Published 21 August 2020

NZ covid tracing app.jpg

Who should get assessed for COVID-19

People with any of the COVID-19 symptoms who are close contacts of confirmed cases, have recently travelled overseas, or been in contact with recent travellers, should get assessed.

If you have symptoms but are unsure if you have been exposed to COVID-19, ring Healthline or your GP for advice. Over winter there are many other viruses about can cause you to feel unwell and have symptoms similar to those of COVID-19.

COVID-19 symptoms include:

  • A cough;
  • A high temperature (at least 38 degrees Celsius);
  • Shortness of breath;
  • A sore throat;
  • Sneezing and a runny nose; and
  • Temporary loss of smell.

Find out more.


Published 21 August 2020

Nurse swabbing a patient's mouth

Updated guidance for managing shared parenting during COVID-19 alert levels

The Ministry of Health has issued an exemption from some COVID-19 Level 3 restrictions for parenting arrangements.

This means guidance for shared parenting has been refreshed for current COVID-19 Alert Level 3 (Auckland region) and Level 2 (rest of New Zealand).

The guidance is for parents, families and whānau and provides boundaries for travel as you move your child/children between household bubbles under a parenting arrangement. 


Published 19 August 2020

Family with child on a wheelchair

Where to get food parcels

Go to foodbank.co.nz for a list of foodbanks in Auckland. 

There are currently plenty of community organisations providing food parcels in Counties Manukau

You can also call the phone directory on 018 to find out the contact number for your local foodbank. 

Whanau Ora agencies are supplied with health and hygiene packs, and some are also providing food parcels. There is high demand for these items, so please call the service nearest you first to check if you can pick up supplies. 


Reviewed 18 August 2020

Published 1 May 2020




Food parcel

FAQs about Infection Prevention and Control, PPE and COVID-19

The first lines of defence to reduce your risk of getting or spreading COVID-19 are: staying home when unwell, hand hygiene, respiratory hygiene, cough etiquette, regular cleaning of high-touch surfaces, and maintaining physical distancing where possible and practical.

Personal protective equipment (PPE) is not needed in all instances. PPE needs to be considered as part of a range of activities that reduce the risk of transmission of infection, when used correctly, and in the appropriate context. Read the Ministry of Health's FAQs about infection control and PPE


Published 17 August 2020


Kaimanaaki Services region wide initiative

There are a number of essential services and Maori health providers operating across Auckland, who will be here at all alert levels to support you and your whanau. You will be able to find them all online, as well as information on how to access them.

If you’re struggling financially, and the pressure of things are getting to you, they also have a number of whanau ora providers across Auckland who are here to help you and your whanau.

You can find them on the Te Puni Kokiri website. Please make use of these services whanau, they’re there for you if and when you need them.

Kaimanaaki work supplements health and social support services by identifying and responding to the needs of whanau. They provide a central and coordinated response and connection to health care providers with additional clinical oversight. The service also leverages common priorities between DHBs, Maori providers and iwi partners.

CM Health service providers include:


Published 17 August 2020

Young adult Maori male

Information and advice for the deaf community

The NZ Relay Service and the Video Interpreting Service can be used to contact the Healthline COVID-19 telephone service - 0800 348 5453, or +64 9 358 5458 from overseas SIMs. If these systems don’t work for you, and you are with a hearing person that you trust, Healthline staff will work with them as your advocate.

For non-urgent concerns:

  • Healthline COVID-19 advice can be accessed by e-mail on ops@homecaremedical.co.nz 
  • fax on 09 377 6247 (e-mail and fax are monitored round the clock, but you may not get an immediate response)
  • use Facebook Messenger to reach Healthline through its Facebook page (monitored 7am – 11pm every day).

Please note that there may be a delay in responding to non-urgent requests.

Feeling down? Anxious? Overwhelmed?

You can text to 1737 if you are experiencing distress or anxiety. It’s available 24/7 and a webchat option is also available.

As always, in an emergency situation, use 111. 

Deaf Aotearoa video resources

Deaf Aotearoa website has a rich collection of videos that can support deaf people through these challenging and changing times. 


Published 13 August 2020


Sign language

NZ COVID Tracer app

NZ COVID Tracer helps you protect yourself, your friends, your whānau and your community by enabling faster contact tracing.

Director-General of Health Dr Ashley Bloomfield says the government's new coronavirus contact tracing app will not force people to part with sensitive information.

People who download the app will enter information that will be stored on the user's phone.

They can then choose to release it to health agencies, but they will not be compelled to.

The app has a feature that scans QR codes when people enter businesses, but nothing is released automatically.


Reviewed 11 August 2020

Published 20 May 2020


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Golden rules for everyone at all Alert Levels

At 12 noon on Wednesday 12 August, Auckland will move to Alert Level 3. The rest of New Zealand will move to Alert Level 2.

Under all Alert Levels, there are some Golden Rules we should all follow to help prevent the spread.

  1. If you’re sick, stay home. Don’t go to work or school. Don’t socialise.
  2. If you have cold or flu symptoms call your doctor or Healthline and make sure you get tested.
  3. Wash your hands. Wash your hands. Wash your hands.
  4. Sneeze and cough into your elbow, and regularly disinfect shared surfaces.
  5. If you are told by health authorities to self-isolate you must do so immediately.
  6. If you’re concerned about your wellbeing, or have underlying health conditions, work with your GP to understand how best to stay healthy.
  7. Keep track of where you’ve been, when and who you’ve seen to help contact tracing if needed. Use the NZ COVID Tracer app as a handy way of doing this.
  8. Businesses should help people keep track of their movements by displaying the Ministry of Health QR Code for contact tracing.
  9. Stay vigilant. There is still a global pandemic going on. People and businesses should be prepared to act fast to step up alert levels if we have to.
  10. People will have had different experiences over the last couple of months. Whatever you’re feeling — it’s okay. Be kind to others. Be kind to yourself.

Visit the Ministry of Health website for more information.


Reviewed 11 August 2020

Published 9 June 2020

Unite against COVID-19

Feeling stressed, worried, scared or depressed?

We recognise that current circumstances are challenging, making many of us feel anxious, sad, alone, scared or confused. We encourage you to reach out to any one of the free and confidential support lines listed here. They will take you seriously, listen to you and support you.


Reviewed 12 August 2020

Published 3 April 2020


Young adult Maori male

COVID-19 Alert Level system 

The Alert Level tables have not yet been updated to include information about wearing masks and movement between borders.

The Alert System was introduced in March 2020 to manage and minimise the risk of COVID-19 in New Zealand. The system helps people understand the current level of risk and the restrictions that must be followed. 

The measures may be updated on the basis of:

  • new scientific knowledge about COVID-19, and
  • information about the effectiveness of intervention measures in New Zealand and elsewhere.

The Alert Levels may be applied at a town, city, territorial local authority, regional or national level.


Published 12 August 2020

Unite against COVID-19

"How's life for the disability community" - survey feedback 

The survey results show that most of the people participating in the survey have managed well with the COVID-19 pandemic. The survey is one important source of information.  Care needs to be taken so that the overall results for most people does not mask the real difficulties and issues that some disabled people experienced.   

The information from the surveys has been important and sits alongside  the range of other mechanisms established during COVID-19 to identify risks/issues and actions to respond to those issues and risks.

A statement from Minister Sepuloni and results of the survey can be found here.


Published 10 June 2020

Person typing on laptop

Online Group in Mandarin to support your Mental Wellbeing

25 May to 15 June

Runs Mondays and Wednesdays

10:30 am – 11:30 am

Hearts and Minds, in partnership with Asian Family services, is pleased to offer a FREE online Wellbeing Group for the Chinese community. The Group will be facilitated in Mandarin by a qualified counsellor from Asian Family Services. Community members can be referred by a Health Professional or can self-refer.

Find out more by visiting Hearts and Minds


Published 20 May 2020

Group of East Asian men.jpg

Healthline contact links for the deaf community

The deaf community can continue to contact Healthline for COVID-19 health information and support. 

Here are the ways you can access their service: 

  • The NZ Relay Service and the Video Interpreting Service can be used to contact the Healthline COVID-19 telephone service - 0800 348 5453, or +64 9 358 5458 from overseas SIMs. If these systems don’t work for you, and you are with a hearing person that you trust, Healthline staff will work with them as your advocate.  
  • Fax on 09 377 6247 (e-mail and fax are monitored round the clock, but you may not get an immediate response).
  • Facebook Messenger through their Facebook page (monitored 7am – 11pm every day). 

Watch this video from Healthline for more information. 


Published 13 May 2020

Healthline logo.png

Alert Level 2 - Reduce

Covid.govt.nz has information on what life and business will look like at Alert Level 2 when we move to it.

Detailed information about health and disability services will be available soon. 


Published 11 May 2020


Unite against COVID-19

Voluntary flu tracking survey available 

FluTracking is an online survey which asks if you have had a fever or cough in the last week and helps us track COVID-19, too. Remember, this is voluntary. You can register online and help the Government monitor flu and COVID-19 symptoms throughout NZ!


Published 6 May 2020

Sign up for FluTracking

Medicines delivered to your home

Pilldrop.co.nz is a full service digital pharmacy. They offer free medicines and delivery for standard prescriptions for children 0-14 years old, 65 year olds and up, and under 65 year olds with 4 regular medications. 

You can also look into Zoom Pharmacy to deliver your medicine to you for free. 

Talk to your GP or nurse for more information on how their services works. 


Reviewed 3 June 2020

Published 6 May 2020


An app that shows you social services nearest you

Myrivr app provides a list of health and social services you can access in your community. For example, if you need help with accommodation or access to food parcels, the app can locate the agency or charity you can go to for support. 

You can also use the app to make a referral for yourself or any of your family/whanau members to any of the providers listed on the app. Then, you can track the progress of your referral. You can download the app on your Android or iPhone.  


Published 5 May 2020

Myrivr app

Do you want to tell your story to Attitude TV?

Attitude TV is a weekly programme that features the lives of people living with disabilities. Let us know if you're interested to tell your story about your life, your goal, unique interests, your experience navigating the health and disability sector and even your journey with us.

Contact us at communications@taikura.org.nz


Published 5 May 2020

Attitude TV

Level 3 advice in 28 languages

Covid-19 factsheets are available in 28 languages. Check this website again in a few days for Level 2 information in your language. 


Published 5 May 2020


Unite against COVID-19

Covid-19 advice for Māori

Uruta.maori.co.nz provides information and resources specifically for Māori about the COVID-19 pandemic. This information has been developed by Māori medical experts for whānau Māori.


Published 1 May 2020

Young adult Maori male

Alert Level 3 for disabled people

Advice on getting food and medicine during Alert Level 3, looking after your well being, and a really easy way to get in touch with your local foodbank. Read the full details on the Ministry of Health website.


Published 29 April 2020

Support worker with client

Advice from the Ministry of Health on contact tracing

As we step down to Alert Level 3, we're all excited to return to something a little closer to normal life. But COVID-19 is still a threat and it's important not to be complacent. There are a few ways you can help contact tracers.
  • Keep a log of your daily interactions -- who you've gotten close to, places you've been.
  • Make sure your GP or primary care provider has your updated contact details so contact tracers can easily reach you.
  • If you get a call from 09 801 3010 or 09 302 0408, make sure you answer. These are numbers contact tracers and Healthline will use to get in touch.


Published 29 April 2020

Phone app

Mobile COVID-19 testing service now available

A mobile COVID-19 testing service is now available to those that have difficulty accessing Community-Based Assessment Centres (CBACs) or designated practices for COVID-19 swabbing.

Phone 0800COVIDVAN or 0800 2684 3826 for mobile COVID-19 testing service. 

The service is available Monday to Friday, 9am-3pm, Saturday 9am-1pm. 

Referral Criteria

  • A person who fits current case definition with symptoms (other household members who are asymptomatic will also be offered swabbing)


  • A person who is unable to access a CBAC or other testing site OR
  • A person who is a resident at an Aged Residential Care facility/Hospice and the usual primary care provider is not able to provide a swabbing service OR
  • A person referred by a Māori or Pacific provider OR
  • A person referred by Kainga Ora (previously known as Housing NZ) OR
  • A person referred by IMT Welfare due to identified need

To get the latest primary care communications updates, sign up to Medinz. 


Published 22 April 2020

A Covid-19 mobile testing unit

Special Pacific broadcast raising COVID-19 awareness

Tune into TV3 every Friday at 4pm to hear COVID-19 updates for Pacific Peoples. You can also catch the weekly updates on the Ministry for Pacific Peoples Facebook and YouTube pages. 


Published 22 April 2020

Ministry of Pacific Peoples bulletin

What does life on Level 3 look like? 

The Government has announced New Zealand will move out of Alert Level 4 lockdown at 11.59pm on Monday 27 April. We are still in Alert Level 4 until then.

We will all hold at Alert Level 3 for two weeks, before Cabinet reviews how we are tracking and makes further decisions on 11 May.

At Alert Level 3 we will need to be even more vigilant. All of us will need to unite against COVID-19 by sticking to the rules.

The Government has released more information on how Alert Level 3 will work. They talk about the rules we need to follow when we move from Level 4 to Level 3, so that all the good work our nation has done over the past weeks to stop the spread of COVID-19 is not wasted. 

This includes what people who are vulnerable need to do, what gatherings are allowed, staying safe and well, and other essential information. 


Published 20 April 2020

Unite against COVID-19

Join the COVID-19 surge workforce

The Ministry of Health is seeking expressions of interest from health and care support workers who are looking for paid work, or health organisations who need to employ extra workers as part of the response to COVID-19.

Training will be provided by your employer, and there are a number of roles available including contact and non-contact roles.

So far, the Ministry has had applications from:

  • Doctors
  • Nurses
  • Midwives
  • Medical Laboratory Scientists
  • Physiotherapists
  • Health care assistants
  • Care workers

Visit the Ministry website to register your expression of interest, or to log a workforce request


Publish 20 April 2020


A picture of a nurse

Getting Through Together

We're all doing our part to protect our family, whanau and communities from COVID-19. But we also need to take time to protect our mental wellbeing during these times. 

Getting Through Together is a national mental health and wellbeing campaign brought to you by the team at All Right? and the Mental Health Foundation of New Zealand. It's a really cool online and NZ-focused resource with heaps of great ideas, activities and articles that are all about looking after ourselves and whanau during these unprecedented times. 

Some of our favourite Getting Through Together ideas:

  • Downtime Dice - it's powered by you! 
  • Parenting guides - includes how to keep kids calm and help kids with differences & diagnoses.
  • Strengths finder - a 15-minute online test that helps you discover your character strengths. Using your character strengths can have a positive impact on your happiness, relationships and life satisfaction. 

Check it out now.


Published 14 April 2020

"Isolation not isolated"

Food deliveries, packed meals and food parcels 

We've compiled a list of food delivery options, online food shopping options, boxed meal deliveries and where you can get food parcels if needed.


Published 4 April 2020

Person delivering food

Activities you can do in your bubble

While the list is not extensive, there are ideas for everyone – intellectually or physically disabled people, visually impaired people, young or old. There are a range of online options that don’t require much else; however, you will need to determine whether you have the resources available to do some of the activities. Give these activities a go now! 

If you have other ideas or suggestions on how to keep people entertained, active or relaxed during lockdown, please email us at communications@taikura.org.nz and we'll be happy to share it here.


Published 3 April 2020

Woman playing bongo drums

Are you still reaching out to your GP for your health concerns? 

Although this is a busy time for our health system, please look after yourself before your health concerns become critical. This means staying on top of any existing health conditions that you may have and reaching out to your GP if you're unwell. 

Remember, there are lots of community based COVID-19 assessments centres out there focused on identifying who has COVID-19. They help put the pressure off GP clinics and emergency departments so they can continue to accommodate communities. 

For general guidance on COVID-19, the Ministry of Health has good information and resources on how to stay safe: www.COVID19.govt.nz.


Published 3 April 2020

Nurse swabbing a patient's mouth

How do you talk about COVID-19 to people with intellectual disabilities?

How can you support people with intellectual disabilities to understand what is happening and to cope with the sudden changes in their lives? Open Future Learning gives five hints and tips.


Published 3 April 2020