Health and wellbeing

Are you still reaching out to your GP for health concerns?

Last updated 18 October 2022

Although this is a busy time for our health system, please look after yourself before your health concerns become critical. This means staying on top of any existing health conditions that you may have and reaching out to your GP if you're unwell. Ask your GP if you can organise a phone or video appointment, if it's hard to leave your home. 

In an emergency call 111 and ask for ambulance or go to a hospital Emergency Department. 



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Medicines delivered to your home

Last updated 4 March 2021 is a full service digital pharmacy. They offer free medicines and delivery for standard prescriptions for children 0-14 years old, 65 year olds and up, and under 65 year olds with 4 regular medications. 

You can also look into Zoom Pharmacy to deliver your medicine to you for free. 

Pilldrop and Zoom currently provide FREE COVID KITS that include essentials like throat lozenges, digital thermometer, ibuprofen, paracetamol, sanitiser wipes and vapour rub.

They just need a request from your doctor/medical centre or other healthcare provider. Talk to your GP or nurse for more information on how their services works. 

Note that many Pharmacies across Auckland (and not just Pilldrop and Zoom Pharmacy) can provide free Covid essentials support like medicines for management of fever/pain and dehydration. Please ask your GP to organise this FREE option for you. 



Support for the deaf community

Last updated 17 October 2022

Contact Healthline for information and support

Here's how you can access Healthline for info and support: 

  • Call the NZ Relay Service and the Video Interpreting Service on Freephone on 0800 348 5453 or +64 9 358 5458 from overseas SIMs. If these systems don’t work for you, and you are with a hearing person that you trust, Healthline staff will work with them as your advocate.  
  • Fax on 09 377 6247 (e-mail and fax are monitored round the clock, but you may not get an immediate response).
  • Facebook Messenger through their Facebook page (monitored 7am – 11pm every day).

Feeling down? Anxious? Overwhelmed?

You can text to 1737 if you are experiencing distress or anxiety. It’s available 24/7 and a webchat option is also available.

As always, in an emergency situation, use 111. 

Deaf Aotearoa video resources

Deaf Aotearoa website has a rich collection of videos that can support deaf people through these challenging and changing times. 

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Wellbeing resources for disabled people and their loved ones

Last updated 17 October 2022

Check out our Info Hub for information about

  • support groups
  • counselling
  • cultural support
  • mentoring programmes

and heaps of other resources to support your mental recovery or help you reconnect with others in the community. 



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Carer Support flexibility gives you more options on how to take a break

Last updated 17 October 2022

Did you know that you can use your Carer Support funding more flexibly?

What does ‘more flexibly’ mean? 

  • Resident family members can be paid as relief carers
  • Relief care can be used whilst at work (even when working from home)
  • People can use the funding to purchase things that will provide respite for them, whilst staying within budget.

Visit our Carer Support page for more information. 

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Paerangi: health and wellbeing resource for Māori communities in Tāmaki Makaurau

Last updated 17 October 2022

Paerangi is an online directory of supports and services available for Maori communities in Tamaki Makarau. Some of the information they've collated are around where to get:

  • mental health support
  • medical services

Check out their website now

Paerangi website

Fale Pasifika Women's refuge

Last updated 18 October 2022

Fale Pasifika Women's Refuge supports all women and children experiencing domestic and family violence.

  • Main office line: 09 622 0572
  • Crisis Line direct dial: 09 622 0723
  • Free Crisis Line number: 0800 REFUGE or 0800 733843
  • Select option 1, then select option 2, then select option 7 for Fale Pasifika Women's Refuge

Other options

They can also look into providing security alarm systems if you are experiencing family violence. 

For more information, email


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Asian family services to support your mental wellbeing

Last updated 17 October 2022

Asian Helpline helps Asian families to access appropriate counselling support. Their counsellors provide helpful information and services to those who are experiencing gambling harm or COVID-19 related mental distress, such as depression and anxiety.

Find out more by visiting Asian Family Services. 

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Do you feel unsafe at home? 

Last updated 17 October 2022

You might feel unsafe at home because:

• you are alone a lot of the time

• someone you live with frightens you

• someone you live with is verbally abusing you, for example yelling or using unkind words

• someone you live with is financially or emotionally abusive, for example forcing you to give them money or talking to you in a way that makes you feel bad

• someone is physically or sexually abusing you, for example hitting or touching you when you do not want to be touched.

There are many organisations that you can call to talk to about how you feel the list is on this page.

Abusive experiences like these are never ok. If you have experienced one or more of these things, or you are afraid they might happen to you because of how someone is acting, please ask for help.


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Getting Through Together

Last updated 17 October 2022

Getting Through Together is an online and NZ-focused resource with heaps of great ideas, activities and articles about looking after ourselves and whānau.

Some of our favourite Getting Through Together ideas:

  • Downtime Dice - it's powered by you! 
  • Parenting guides - includes how to keep kids calm and help kids with differences & diagnoses.
  • Strengths finder - a 15-minute online test that helps you discover your character strengths. Using your character strengths can have a positive impact on your happiness, relationships and life satisfaction. 

Check it out now.


"Isolation not isolated"

Activities you can do at home

Last updated 18 October 2022

We have compiled a list of things people of all abilities can do at home. Why not give these activities a go now! 

If you have other ideas or suggestions on how to keep people entertained, active or relaxed if you're at home at extended periods, please email us at and we'll be happy to share it here.



Woman playing bongo drums