compliments, complaints and feedback

Taikura Trust welcomes any compliments, complaints or suggestions that you may have that can improve our services to you.

How can you make a compliment, complaint or provide feedback:
 
1. By email -  click here to email us  or download our complaints form as a Word document by clicking on the link on your right and send it to us using feedback@taikura.org.nz
 
2. By Post / fax  - Download our complaints form, print and complete it and either fax it to us on 09 278 6315 or post it to us:
                        Resolutions Coordinator
                       Taikura Trust
                        PO box 23 054, Hunter's Corner
                        Manukau City 2155.
 
3. By Telephone -  Call us on 0800 824 5872 (0800 Taikura)

4. Our client feedback survey - Please complete our online  Client feedback survey
 

In accordance to the Health and Disability Consumers Rights, we aim to facilitate the fair, simple, speedy, and efficient resolution of complaints.

We will acknowledge your complaint within two working days and we aim to investigate your complaint within 20 working days from the date of acknowledgement. You will be informed if this will take longer and the reasons why it might be necessary.

Helpful links - to assist in making a complaint

Advocacy Services:    Freephone: 0800 555 050

Health and Disability Commissioner: Freephone:  0800 11 22 33

                                                                       Website:  http://www.hdc.org.nz

                                                                       Address: P O Box 1791

                                                                       Auckland 1140